Returns & Exchanges

At Dr Pen UK, we want you to be completely satisfied with your professional skincare tools, which is why we offer a 14-day return window for unused and sealed products. Please ensure all hygiene seals remain intact to qualify for a full refund or exchange due to the nature of our beauty devices.

1

Initiate Your Request

Contact our dedicated customer support team via email with your order number and reason for return to receive your unique Return Authorization (RA) number.

2

Prepare the Package

Securely pack your items in their original, unopened packaging, ensuring all accessories and manuals are included to prevent damage during transit.

3

Ship to Dr Pen UK

Send your parcel using a tracked delivery service to the address provided by our team, keeping your postage receipt as proof of shipment.

4

Inspection and Refund

Once our technicians verify the item's condition and hygiene seals, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing